Support & training

Refund Office consults Merchants on VAT refund service providing to physical persons and eRO system applicability.

On-site training provided by Refund Office staff:

  • Understanding the importance and benefits of Tax Free shopping;
  • Tax Free shopping service support;
  • Using the application.


  • Sales staff gains knowledge of service and application;
  • Increased speed of in-store processing;
  • Increased number of successfully completed transactions and associated Tax Free revenue.